1. To know the mission statement of the IHHC and the type of services that we provide.
2. To be treated with dignity and respect, consistent with professional standards for all patients regardless of manner of payment, race, sex, nationality, religion, culture, disability or any other factor.
3. To receive care that is considerate, respectful of the patients’ personnel values and beliefs.
4. To receive health care on the basis of clinical need.
5. To receive emergency medical care and treatment easily and quickly.
6. To be referred to a specialist/consultant for special care when there is a clinical need.
7. To receive detailed explanation of their condition, care, treatment and aftercare, in terms that are free from professional jargon in order that the patient can fully understand.
8. Patient has the right to access their Medical Record and Medical Information.
9. Right to a second opinion or to have their care transferred to another physician if they are not satisfied with the care or opinion provided.
10. To privacy during examination, procedures, clinical care/ treatment; and they have to right to know
who is in attendance and the purpose of those in attendance on them.
11. Patient has the right to informed consent for treatment, procedures, interventions, as per HAAD Consent Policy (Reference PPR/ HCP/ P0003/07).
12. To receive verbal and written information about any proposed treatment and to be told if there are any alternatives available.
13. To have all clinical and pharmaceutical records kept fully updated and relevant, information fully documented and personal details and records are kept fully confidential and protected from loss and misuse.
14. To receive relevant, current and understandable information concerning their drugs and treatment.
15. To have drug therapy monitored for safety and efficacy and to make reasonable efforts to detect and prevent drug allergies, adverse reactions or contraindications.
16. To be provided with Arabic/English interpreter services; and all other language barriers will be accommodated based upon available of translation resources.
17. To have any complaint that they may make, acknowledged, fully investigated, and be provided with a written response as per the facility policy.
18. To be protected from physical assault during the delivery of homecare service.
19. To involve your family, as appropriate, in the course of care, procedures, service decisions as well as outcomes to the fullest extent of the law.
20. To care at the end of their life which is respectful and compassionate.