Employee Grievance & Complaint Resolution

1. PURPOSE:

 1.1 To establish a procedure for employee grievances.

2. POLICY:

 2.1 The IHHC will provide an internal grievance procedure to assist in a prompt and
   equitable resolution of complaints by staff /employees.

3. DEFINITION:

 3.1Complaint - is a concern which an employee wants to discuss with his/her direct
   Supervisor in an effort to resolve the matter. Complaints do not include personnel
   actions such as performance evaluations, rates of pay, position re-classifications, or
   position terminations due to reduction in work force.
 3.2 Grievance - is an employee's formal complaint resulting from, but not limited to, working
   conditions, disciplinary action, dismissal and/or actions taken against the employee
   which violate:
   3.2.1 Policy or involves an inconsistent application of that policy;

4. PROCEDURE:

 4.1 IHHC staff / employees shall have access to grievance / complaint procedure and are
   encouraged to discuss any concerns or suggestions with supervision immediately. A
   response should be prompt but no later than forty-eight (48) hours.
   4.1.1 The Human Resources shall inform IHHC staff / employees about their right to file
   a grievance / complaint and their right to be protected from retaliation.
   4.1.2 If the matter is not satisfactorily resolved, the employee may file a complaint either
   verbally or in writing to the HR. Human Resources will initiate an investigation and
   respond as soon as possible, but no later than ten (10) working days.
      4.1.2.1 The Human Resources shall ensure that staff / employees who intend to
      file or who file grievance / complaint are free from fear of retaliation, coercion and
      or discrimination.
 4.2 Unresolved issues should then be brought in writing to the Administrator. A written
   decision will be issued by the Administrator no later than thirty (30) calendar days after
   the complaint is filed.
   4.2.1 Manager/Administrator reviews the grievance/complaint and unresolved issues
   and responds to the employee within one week.
   4.2.2 If the Manager/Administrator’s involvement fails to bring a resolution to the
   grievance/complaint, the employee has the right to consult with an external body (e.g. a
   court or a federal/state administrative body).
 4.3 IHHC shall utilize the following procedure for grievances/complaints:
   4.3.1 Employees shall prepare a written submission of the grievance/complaint within
   one week of the incident/issue. The submission shall contain the following information:
      4.3.1.1 Name and job position of employee
      4.3.1.2 Reason for and details of the grievance/complaint;
      4.3.1.3 Corrective action desired;
      4.3.1.4 Date grievance/complaint is submitted;
      4.3.1.5 Name of Supervisor to whom the grievance/complaint is first submitted;
      4.3.1.6 Signature of employee.
 4.4 Withdrawal:
   4.4.1 Employees may withdraw a grievance/complaint, in writing, without prejudice at
   any stage of the process.
 4.5 Right to Appeal:
   4.5.1 Nothing contained in the foregoing policy is intended to limit the employee’s right
   under applicable laws or regulations
 4.6 Salary Lost Due to Suspension
   4.6.1 If the outcome of a grievance procedure reverses a suspension, the employee will
   be paid the salary, which would have normally been earned during the suspension.
 4.7 Exclusions:
   4.7.1 Discharges for cause and probationary discharges are excluded from the
   grievance procedure.

5. RESPONSIBILITY:

 5.1 It is the responsibility that all IHHC staff / employees have read and aware of this policy.

6. APPENDICES

 Nil

7. REFERENCES:

 7.1 CARF 2016 Medical Rehabilitation Standards Manual; Human Resources 1.I.8.b.1.a